Frequently Asked Questions

How can I monitor the remaining credits?

You can track the remaining credits on the Subscription page or sidebar.

Is there a rate-limiting on API calls?

Yes, the default rate limit is 300 calls per minute.

When the rate limit has been reached, an error code 429 will be returned.

If you need more for your use case, please contact us.

How long rendered image links are saved and accessible?

Rendered image links will be available for 24 hours after creation.

Need longer image retention? We're happy to help! Please contact us to discuss extended retention options.

How to get rid of a watermark when rendering images?

Our watermark is used when accessing the FREE plan.

To remove the watermark, subscribe to any available plan and the watermark will be removed.

You can find our pricing options by visiting this link.

What is the response time of the rendered image?

This depends on the mockup complexity and the design asset size you provide.

You can expect to get your rendered image between 0.6 and 2.8 seconds.

If you use your own PSD files to create the mockup, please refer to our guide on how to optimize the PSD file to get the maximum performance.

Can I use your mockups from a public library?

Sure! We have around 1000 available mockups for free! You can choose any you like and automate for your projects.

Visit our Public library and choose any one you like.

I want to use my mockup

We fully support Photoshop files. You can upload them and create your mockups.

Please refer to our guide on how to format the PSD file before you upload it.

Once you upload the PSD file, your mockup will be instantly available and you can render images using Render API.

Can I send a binary file instead of a URL in Render API?

Yes, it is possible to send the binary file.

Please refer to our guide on how to send the binary file instead of URL.

Can I render text instead of an image?

Yes! It is possible to provide a text instead of an image.

Please refer to our [Beta] Text Layers feature in Render API.

I cannot find the right answers and want to ask a question

You can join our Slack community and our engineers will be happy to assist you!